Empowerment Advantages And Disadvantages Essay

1220 words - 5 pages

According to Merriam-Webster's dictionary empower is defined as "to give official authority or legal power to" therefore employee empowerment would be giving official authority and power to employees, or giving the employees responsibility for what they do. Employee empowerment, or just empowerment, has many positive and also many negative or controversial sides, throughout this paper I will discuss these points and discuss them in depth.Empowerment is a trend that has been hitting companies since the 1990's. The movement had originally started in the 1980's when managers were encouraged to give their workers more involvement in work-related decisions but has now grown into its own controversial topic as 31% of companies define themselves as empowered.AdvantagesMany companies believe that being in an empowered company will motivate the worker. They believe this because it gives the job content. Researchers have shown that at the individual level and the team level that giving the workers power over themselves will increase productivity. An example of this is Domination Information Systems out of Vancouver. They are the publisher of the BC Yellow Pages and gave empowerment a try in their company. Since they have started the move into empowerment they now take 7% of the time to fix complaints from 27 days to 2. They also have reduced their customer complaints by 40% in the same time period. With fixing customer relations the company has saw a revenue growth of 40% and an employee turnover rate of slightly over 5%. It appears obvious that empowerment has a dazzling effect in the workplace just from this one example. Workers are doing their jobs more efficiently and now are given the opportunity to make their working conditions better and operate a more efficient schedule as they see fit, and by the numbers they have put on the board it appears that the employees are putting together some convincing numbers. Empowerment has much more to offer than higher productivity numbers. Empowerment also makes healthier workers. With regards to the workers empowerment gives them self-determination, a sense of meaning, a sense of competence, and a sense of impact on their jobs. Giving employees this kind of recognition makes them feel a lot better about themselves and creates a healthier work environment. From the manager's view, empowerment has an arrangement of advantages. Managers can spend less time worrying about the day-to-day running of the company and more time on running the company more efficiently. They get to do this because to them empowerment lowers administrative burden and gives them more reliable feedback from their workers. An example of this is the RCMP. The RCMP has used empowerment throughout the last decade and has become more efficient because of it. In the past if you wanted to fill the car up with gas or go buy some small supplies, like pens, for the office you had to ask permission from your supervisor which is usually the detachment...

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