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Organisational Change Essay

907 words - 4 pages

Organizational culture is a dynamic system of shared values, beliefs, philosophies, experiences, habits, expectations, norms, and behaviors that give an organization its distinctive character. It defines what is important to an organization, the way decisions are made, the methods of communication, the degree of structure, the freedom to function independently, how people should behave, hoe they should interact with each other, and what they should be striving for. Because each organization is unique, each organizational culture will be different!FACTORS SHAPING CULTUREKey Organizational Processes - The processes that people follow within an organization to gather information, communicate, make decisions, manage work flow, and produce a good or service.Dominant Coalition - The objectives, strategies, personal characteristics, and interrelationships of its managers, who form the dominate coalition.Employees and Other Tangible Assets - The quality and quantity of the employees and other resources have a large effect on the culture of an organization.Formal Organizational Arrangements - How jobs are organized and the rules and procedures for accomplishing them affect the culture.Social Systems - Employee relationships, the grapevine, and informal structure of the organization help define the norms of behavior that form the organizational culture.Technology - The use of machines to ease work for employees or to replace employees communicates to everyone the values in the company and affects organizational structure.External Environment - Changes in the external environment lead to changes in the internal environment that necessitates changes to the structure which changes the culture.Manifestations of CultureThe culture of an organization becomes obvious in many ways:Mission Statements - A great deal about a companies culture can be determined from reading the mission statement. A statement that emphasizes quality or customer service will be a clear indicator of the areas that will emphasized in the corporate culture.Stories - Shared stories will emphasize what's important in the company. The story about the telephone lineman who went out in the blizzard to reconnect a downed line so customers would have service emphasizes the important of customer service in the company and the extremes that people are expected to go to to meet those customer needs.Slogans - Ford's slogan of "Quality is Job #1", is a clear indication that the corporate culture at Ford is aimed at producing high quality and the culture will emphasize quality improvement.Organizational ClimateOrganizational Climate is the quality of the work environment experienced by employees - how it feels to work for a company. It is clear that the relationship between Organizational Climate and Organizational Culture is directly related. The better the culture is from an employee's point of view, the better the organizational climate will be. The manager's responsibility in establishing a good...

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