World Bank Case Study

2638 words - 11 pages

Table of ContentsTitlePage NumberExecutive Summary3Company Background3Problems and Opportunities5Alternatives7Recommendations8Next Steps9Expected Results11Appendix1.AS-IS2. Buisness IT alignmentMaturity Assessment2.SWOT Analysis3. Stakeholders4.TO-BE1215161618-21Executive Summary:Information technology and business process alignment has always been a big issue for companies that are contemplating the implementation of IT infrastructural changes within their organizations. Most of the IT operations performed are not well understood by the business perspective and this creates the 'gap' between business and IT goals. The business users' requirements are ideally supposed to be understood and supported by the IT applications and a mutual synergy of both needs to be established. This is a major challenged faced by most companies that consider redesigning their business or IT processes.In this case study, The World Bank is an example of a global company which is struggling with the mis-alignment between its business and IT processes. Redesign and reorganization of the roles and responsibilities of a company faced by mistrust between business and IT executives, the World Bank is seeking a solution to not only overcome these inhibitors but also become a world-class repository of development experience and knowledge helping all entities that did business with the bankCompany Background:The World Bank is highly renowned in providing services (loans, policy advice, technical assistance and knowledge sharing services) to low and middle income countries to reduce poverty all over the world. The bank has been in operation for more than 50 years and has developed its operations based on repletion and following best pratices which have evolved over the period.The President of the company is ambitious of evolving a new image of the World Bank- that becoming a world class repository of development experience and knowledge for helping its world associates with the knowledge stored in its repository.The IT operations of the bank are huge as they have a widespread infrastructure. In the past, the IT operations began as centralized operations and then became decentralized without a standardization process in place. This lack of a common authority over the decentralized entities has created misalignment, communication gap and various other problems for them. Because of the problems in the decentralized structure, the IT organizational infrastructure has switched back and forth and has undergone a lot of changes. There is an obvious lack of IT leadership and sponsorship in the top management and hence the there is a gap and isalignment between the business and IT of the organization.Problems and Opportunities:PROBLEMS:(1)Lack of management control over IT investmentsThe management had little control over the IT investments. Their function was to provide budget figures to each section of business and then leave it to their discretion to spend the money. The IT staff was...

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